TALENT X TERMS & CONDITIONS
1. You Are Paying for a Filled Position
When you engage Talent X for a Hiring Project, you are engaging us to fill an agreed position, rather than to provide or introduce a particular Candidate.
The fee relates to the successful filling of that position. If a Candidate does not proceed, withdraws during the recruitment process, is deemed unsuitable, or is otherwise unsuccessful before the position is filled, Talent X will continue recruiting for the agreed position in accordance with the Client Agreement.
Each Hiring Project applies to the specific position agreed between Talent X and the Client.
2. Recruitment Process
Talent X uses its own recruitment and screening process, which may include Role Profiling, Team Audits, advertising, Performance Analysis, Knowledge Analysis, personality assessment, Candidate Reports, Knowledge Testing, interviews and Reference Checking.
The Client agrees to cooperate with the Talent X Hiring Process, respond to Candidates promptly, and ensure that anyone involved in interviewing or making hiring decisions understands and follows the agreed process.
The Client retains the final decision as to whether a Candidate is employed.
3. Recruitment Timeframes
Talent X does not guarantee that a position will be filled within any particular timeframe or by any particular date.
Recruitment timelines may be affected by Candidate availability, market conditions, remuneration, location, role requirements, Client response times and Candidate decisions.
4. Fixed Fees
Talent X charges a fixed recruitment fee for the agreed position.
Our recruitment fees are not commission-based and do not increase based on the final salary offered to the Candidate, unless otherwise expressly agreed in the Client Agreement.
We use a fixed-fee model because we do not want Talent X to be financially motivated to increase a Client’s payroll or encourage a higher salary simply because it would increase our fee.
The applicable fixed fee and payment terms for each Hiring Project will be agreed before commencement and set out in the Client Agreement.
Job advertising and other agreed third-party recruitment costs may be charged separately. Additional advertising may be required during a Hiring Project where further market exposure is needed.
5. Replacement Guarantee
Talent X’s standard replacement guarantee is 12 months from the employee’s commencement date.
If a placed employee leaves or is terminated within that period for an eligible reason, Talent X will recruit a replacement for the same agreed position without charging another recruitment fee.
The replacement guarantee does not apply where the employee’s departure is caused by circumstances outside Talent X’s recruitment process, including redundancy, material changes to the role, poor onboarding or support, promises not being honoured, unreasonable working conditions, or inappropriate management or treatment by the Client.
For selected roles with a materially higher-than-normal turnover risk, a tiered replacement structure may apply instead of the standard 12-month free replacement guarantee. Where this applies, it will be disclosed and agreed with the Client before the Hiring Project commences and set out in the Client Agreement.
6. Non-Poaching Guarantee
Talent X will not actively recruit or solicit an employee it has placed with the Client for another Talent X vacancy, regardless of how long that employee has worked for the Client.
7. Refunds
Except where required by law or expressly agreed otherwise in writing, Talent X fees are non-refundable.
Any replacement, credit or other remedy available to the Client will be governed by the applicable Client Agreement.
8. Client Agreement Prevails
These Terms & Conditions outline Talent X’s general recruitment terms.
Each Hiring Project may have specific terms relating to scope, fees, commencement dates, replacement arrangements and other conditions.
Where there is any inconsistency between these Terms & Conditions and a Client Agreement signed by Talent X and the Client, the signed Client Agreement will prevail.